Max Green Alchemy products are made to be effective, sensual and natural. If you are unhappy with a product that was purchased directly from us at retail, we offer a refund of the product price less shipping costs. Please contact us to request a refund and RMA number, and then return the item to us using a trackable shipping service and write the RMA number on the outside of the box. We only accept return requests within 30 days of an order date. Products can only be returned with a RMA number and must received by us within 60 days of the order.
Special note: In order to keep our prices low, we regret that we are unable to provide refunds for multiples of an item, or for VALUE, REFILL and web exclusive sizes. For this reason we advise customers to try a sample, travel or regular size product before purchasing in quantity or bulk.
If you bought items from other retailers, please contact them directly for their return policy as we are unable to guarantee products not purchased direct from us.
Domestic (USA only)
Max Green Alchemy aims to process orders within 48 hours of receipt. We ship from Northern California (Rohnert Park in Sonoma County) typically using U.S. Postal Service. Transit time is normally between one and three days for the 48 continuous states and four to seven days for Hawaii and Alaska. Large orders may be shipped by UPS at our option, in which case delivery can take 1 to 7 days depending upon the distance.
We now ship globally to a selection of countries. We have switched to international shipping by Fedex because they provide tracking information and regular email updates, ensuring that your order arrives safely and as quickly as possible. PLEASE NOTE that is increasingly common for countries to levy an importation tax (equivalent to your local sales tax) on your order, and sometimes an administration charge for its collection and because we do not have offices outside the US it will be your responsibility to settle this liability.
Shipping and Handling Charges (USA only)
Free shipping for all orders over $50 (value of samples excluded) (by various carriers). Otherwise:Purchases up to 1lb, S&H is at various rates from $2.88 to $5.24 depending on the weight (via First Class Mail)
Purchases of more than 1lb, S&H is $5.99 (normally via First Class Mail or Priority Mail)
Again, ALL orders over $50 (value of samples excluded) are shipped FREE within the USA.
California residents will be charged the Rohnert Park city 8.625% sales tax.
Methods of Payment
MaxGreenAlchemy.com accepts online payment using Visa, Mastercard, American Express and Discover cards. We encourage you to feel comfortable using your credit card online and have a private 256-bit SSL security certificate for your protection. Further details about privacy and security are contained in our PRIVACY STATEMENT or click on the GeoTrust logo to verify our certificate:
Alternatively you can create an order online and then phone, fax or mail payment to us. We accept U.S. Postal money orders or personal checks as payment. To order by fax or mail, simply print the order confirmation page and include it with your payment to:
Max Green Alchemy Ltd - check payment
50 Executive Ave Ste G
Rohnert Park, CA 94928
Please be aware that a personal check will delay your order as we must wait for funds to clear before shipping your order.
This page was updated on October 2nd, 2019.