Product Guarantee
Max Green Alchemy products are made to be effective, sensual and natural. If you are unhappy with a product that was purchased directly from us at retail, we offer a refund of the product price less shipping costs. Please contact us to request a refund and RMA number, and then return the item to us using a trackable shipping service and write the RMA number on the outside of the box. We only accept return requests within 30 days of an order date. Products can only be returned with a RMA number and must be received by us within 60 days of the order.
Special note: In order to keep our prices low (and because we cannot resell returned items), we regret that we are unable to provide refunds for multiples of an item, or for VALUE, REFILL and web exclusive sizes. For this reason we advise customers to try a sample, travel or regular size product before purchasing in quantity or bulk.
If you bought items from other retailers, please contact them directly for their return policy as we are unable to guarantee products not purchased directly from us.
Unlock Bigger Savings (Retail Only)
We are excited to introduce our "Unlock Bigger Savings" program designed to reward you for enjoying more of the natural beauty products you love! Our tiered discount system means the more you shop, the more you save:
Treat yourself to anything your heart desires and enjoy a 5% discount on your order.
Elevate your shopping experience by spending over $50 and receive a 10% discount.
Transform your beauty routine with a spend over $100 to unlock a 15% discount.
Please note, the discount is calculated based on the cost of products, before taxes and shipping. To ensure the joy of savings is spread fairly, we've kept a few exclusions:
Samples, special bundles, and products currently on promotion will not contribute toward your savings order total and are not eligible for the discount.
This discount is a standalone offer and cannot be combined with most other promotions.
Discover your favorite products and unlock bigger savings along the way. Happy shopping!
Recurring Orders (Retail Only)
We understand the importance of convenience and consistency in your hair and beauty routine. That's why we offer recurring orders through our Autoship program. Activate your Autoship now to ensure you never run out of your favorite products. Setting up a recurring order is simple; just choose the recurring order option you want on the product page before adding the item to your shopping cart and then enable your Max Club account (if you haven’t already) during checkout, and you're all set. To keep you informed and in control, we will send you an email reminder 10 days before any recurring order processes, giving you ample time to make amendments or cancel the order if needed. Sign up for Autoship today, and stay stocked up on the natural beauty essentials you love.
Shipping Information
Domestic (USA only)
Max Green Alchemy aims to process orders within 2 business days of receipt. We ship from Northern California (Rohnert Park in Sonoma County) typically using U.S. Postal Service. Transit time is normally between one and seven business days for the 48 continuous states and four to seven days for Hawaii and Alaska. Large orders may be shipped by Fedex at our option, in which case delivery can take 1 to 7 days depending upon the distance.
International (non-USA)
We are sorry that we no longer ship internationally. The wild increases in our shipping costs mean that most things can be purchased on Amazon and shipped internationally at a better cost.
Shipping and Handling Charges (USA only)
US Shipping: Our prices have shipping included. However for orders of value less than $25 that contain samples we charge a flat $3.50 shipping fee.
Items Damaged in Shipping
If your order is damaged during shipping then just let us know what has happened and provide a photo using our Contact Us page. We'll get straight on remedying things.
Substitutions
In the rare event that an item is temporarily out of stock, we may make a size substitution to fulfill your order promptly, ensuring that you receive at least the same volume/weight of product you initially ordered.
Sales Tax
California residents will be charged the Rohnert Park city 9.500% sales tax (new tax rate from October 1st 2024)..
Methods of Payment
MaxGreenAlchemy.com accepts online payment using American Express, Discover, Diners Club, JCB, MasterCard and Visa through Shift4 merchant services. And now you can use Apple Pay and Google Pay for speedy checkout, just look for the logo at the beginning of the checkout for even quicker transactions. We encourage you to feel comfortable using your credit card online and have a private 256-bit SSL security certificate for your protection. Further details about privacy and security are contained in our PRIVACY page which includes the verification logo to verify our security certificate.
This page was updated on November 14th, 2024.