The Max Green Alchemy Guarantee
We handcraft every Max Green Alchemy product in small batches using carefully selected natural ingredients. Because of this, we proudly stand behind our products — while also being clear about what we can and can’t offer.
Our Promise
If you purchase Scruff Rescue Beard Oil | Naked directly from Max Green Alchemy and are not satisfied, you may request a refund of the product price (shipping is non-refundable), provided the purchase meets the criteria below.
Eligible for the Guarantee
Not Eligible for the Guarantee
Because our products are handcrafted and cannot be restocked or resold once opened, the guarantee does not apply to:
Multiple quantities of the same item
Products purchased from third-party retailers
Returns without an approved RMA (Return Merchandise Authorization)
Why This Policy Exists
Handcrafted = Non-Resellable
Every tube is made in small batches and handled directly by our team. Once a product leaves our facility, we cannot resell or reuse it — even if it’s unopened. This policy protects product integrity, safety, and sustainability.
How to Request a Return
Contact us within 30 days of your order date to request an RMA
We’ll issue an RMA number with return instructions
Return the product within 60 days of the order date using a trackable service
Clearly write the RMA number on the outside of the package
Once received, your refund will be processed for the product price
Damaged or Defective Items
If your order arrives damaged, please notify us within 30 days of shipment and include a photo if possible. We’ll resolve the issue promptly.
Purchases from Other Retailers
Our guarantee applies only to purchases made directly from maxgreenalchemy.com. For items purchased elsewhere, please contact the retailer directly.
Your Satisfaction Matters
We believe deeply in the quality of Scruff Rescue Beard Oil | Naked and want you to feel confident trying it. This guarantee allows us to support you — while staying true to the integrity of our handcrafted process.
For questions or to request an RMA, please contact our customer care team.
